Refund Policy
♡Returns
Due to the handmade and unique nature of our jewellery, we do not accept returns or exchanges for:
-Change of mind
-Incorrect size selected
-Personal preference
-Sale or promotional items
Please ensure you are happy with your purchase before placing your order.
♡Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong items, pelase contact us within 5 days of delivery.
Please included:
-Your order number
- A descriptions of the issues
-Clear photographs of the items and packaging
We'll carefully review your request and work with you to find the most suitable solution. As every Loop & Lace piece is handmade and one of a kind, an identical replacement may not always be available. Where possible, we'll offer a similar handmade piece of equal value or issues a refund.
♡Lost Parcels
If your parcel has not arrived within the estimated delivery timeframe, pelase contact us and we'll be happy to assist you. For UK Standard Shipping, pelase allow sufficient time before reporting a parcel as lost.
♡Refund
If a refund is approved, it will be issued to your original payment method. Please allow 5-10 business days for your bank or payment provider to process the refund.
♡Handmade Pieces
Every Loop & Lace is individually handmade. As a result slight variation in colours, beads, charms, or placement may occur. These small differences are part of the handmade process and make every piece truly unique. They are not considered defects.
Please note: The product photos shown on our website are of the exact item available for purchase. once a piece has been sold, it will no longer be available, and an identical replacement cannot be guaranteed.